Refund Eligibility
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Shared Hosting Only – Refunds are applicable only for shared hosting plans and only within the first 7 days of the initial order.
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No Refund After 7 Days – Any refund request submitted after the 7-day period will not be granted.
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Existing Customers – No refunds will be provided to existing customers under any circumstances, including downgrades, cancellations, or unused services.
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Terminated Services – If a website is suspended or terminated due to a violation of our Terms of Service (TOS), including illegal content, scams, malware, or abuse, no refund will be issued.
Non-Refundable Services
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Domain registrations/renewals
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SSL certificates
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Dedicated servers, VPS, or any non-shared hosting services
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Add-on services (backups, security, etc.)
Refund Process
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Refund requests must be submitted via the billing department within the eligible period.
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Approved refunds will be processed to the original payment method within 30 business days.
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A 5% convenience fee will apply for refunds processed to payment methods (e.g., debit/credit cards, PayPal, etc.).
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No fee will be charged for refunds issued as account credits.
By purchasing NORIX Hosting services, you acknowledge and agree to this refund policy.
